The Computer Says the File Is Not Recognized

Usually there are two possible reasons why your computer does not recognize the file:

  • You do not have software that can open the file
  • The file is corrupt

In the first case, when you suspect the file is corrupt, please try to download the file again. You can do this from My Downloads under your account. If it still does not work, please contact us by usinsg the LiveChat-feature or by sending us an e-mail.

If you do not have the proper software, it is probably because you have purchased a vector file. These files might require additional software. You can either require this software, or go to My Downloads and acquire a JPEG-version of the file you have purchased.

Related topics:

What Is a Vector File?
I Can't Download My Image / Where Can I Find the Image I Just Bought?

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