I Can't Download My Image or
Where Can I Find the Image I Just Bought?

When you have completed a payment, you must return to your shopping cart to complete the downloading of your images. If the payment was successfull, you should see that you have "credits" or "downloads" available in your shopping cart. When you click "Complete Order", you will be taken directly to the download page.

If you have downloaded an image before, and need to download it again - or had trouble downloading earlier - you can go to My Downloads in your account. There you will have access to all images you have purchased at YAY up to 1 year after purchase. Please note that images that has been removed from the YAY database might not be available for download, though you still own the license.

If you are still having trouble, please contact us.

 

Related topics:

What Size Do I Need?
The Computer Says the File Is Not Recognized

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